Missouri Health Insurance Marketplace Now Open

Missouri Health Insurance Marketplace Now Open

On Tuesday, October 1, the Missouri Health Insurance Marketplace opened for enrollment. Missourians who need to buy health insurance now have a source where they can easily compare and choose a plan. Insurance companies will not be able to discriminate based on pre-existing condition or gender. And, for the first time, there are discounts available to help hundreds of thousands of Missourians afford their premiums.

Demand in the first few days has been so high that the website has been unable to handle the traffic, and most people are encountering challenges if they try to enroll online. Remember that enrollment is open for six months, until March 31, and those who want their coverage to start on January 1 have until December 15 to enroll. If you have tried to enroll and gotten stuck, we recommend that you give the system a few days to get up to speed and then try again.

If you need help shopping or enrolling, you can call 1-800-318-2596 or go to localhelp.healthcare.gov to find someone in your county who can provide you with in-person help.


  1. I have tried for three days to enter the new Marketplace site. Why don’t each state have individual locations to sign-up for coverages and talk to real people face-to-face.

    This is very confusing and frustrating.

    Audrey Chaney
    1. Hi Audrey,
      You’re not the only one who has experienced frustration this week. It seems they just couldn’t prepare for the number of people who would go to the site right away. From what we understand, they are adding more capacity to allow the site to handle the traffic, and the site should be working better soon. Fortunately, we all have until December 15 to sign up for coverage that starts January 1.
      The reason we in Missouri go to http://www.healthcare.gov is that our state legislature decided to let the federal government run our Marketplace for us. The plans will still be Missouri-specific, but we do have the federally-run Marketplace.
      The good news is that there ARE lots of places where you can talk to a real person face-to-face. You can find an office near you at localhelp.healthcare.gov. That page seems to be working well, and if you put in your zip code, you should find a place near you where you can go for help.
      Hope this information is helpful. Let us know if you need any additional help.
      –Jen Bersdale, Missouri Health Care for All

    2. Hi Joan,

      Yes, there is a paper application and in-person assistors should have it. I’d recommend calling and asking before you go.

      Just so you know, the paper application involves some back and forth – you have to mail it in, wait for a response, and then do more. The website is getting better – I’ve had good luck using it with Internet Explorer (browser seems to make a difference) and people are starting to successfully enroll. Given that the earliest you can get Marketplace coverage is January 1, and you have until December 15 to apply for that, if it were me, I’d give the website a bit more time before going the paper route. But if you’re really anxious to get started, there is a paper application process you can begin.

      Let me know if you have any more questions and I’ll do my best to help.

      – Jen Bersdale, Missouri Health Care for All

  2. Do these “face to face” people have paper applications to submit? Obviously the healthcare.gov website in far from perfect and I understand it will be that way for quite a while. I have to get my insurance before my other carrier cancels due to this change. Thank you.


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